Tuesday, June 28, 2011

Letter to Motel 6 (This was in email form because I didn't want to look up the address. This was hindering me from sending the letter)

I arrived at the hotel around midnight and was very tired and need to rest because our friends were getting married in Bodega Bay the next day (Monday). The downstairs clerk placed us in the upstairs room closest to the street. When we arrived at midnight, the street wasn't loud, however, I was abruptly awaken before 5am because the noise from the cars was so loud. I tried to go back to sleep but couldn't and eventually gave up and started my day early around 7am. This was not the way I wanted to be rested for the wedding. Also, come to find out there were plenty of hotel rooms further in the property. I was very disappointed with the Motel 6 brand and will not recommend it. It seemed like this was more of an hourly room than anything. I needed a good nights rest and couldn't because of the loud cars off the street.

1 comment:

  1. This is the response.

    We received your email informing us of your experience at our
    Motel 6 property in Petaluma, California. Please accept our
    sincerest apologies that your experience was less than
    satisfactory. It is disappointing that we fell short of your
    A copy of your comments and our records will be forwarded to the
    Regional Management Team. I can assure you corrective
    measures will be taken to prevent similar problems from recurring.
    We are committed to guest satisfaction and we appreciate you
    taking the time out of your busy schedule to share your concerns.
    Please know that we do value you as our guest and appreciate
    your giving us the opportunity to ensure that this property corrects
    the issue and meets our guest's expectations.
    We hope you will regard this as an isolated incident and continue
    to include Motel 6 whenever your travel plans require a night's
    Guest Relations Specialist